Then he resets the box again for some reason and never calls back.Ī few nights ago they decided "oh lets send a field tech to your house at 8am ok". Worse is he calls back on the home phone after its done instead of the cell number I gave him. Then there the time today the guy reset our box(Which disconnects the home phone) and out of habit hangs up the phone despite the fact im smart enough to always call on my cell because I know they do that. Several times we've had a dropped call and they never call back(I always give them my cell number). I've had them send my call in a circle(Tier 1, tried to send me to tier 2, tier 2 forgot about me and randomly forwarded me to the DSL center, who ended up totally confused and forwarded me back to tier 1). I cant count how many times I've been asked to run the optimizer. So they send me a new router thinking maybe that works. The first few days were them trying the same things over and over again on my PC(Most things being PC specific, despite me clearly stating for most things that "I've tried multiple devices that have all worked fine before and if this were the issue it'd take an extreme act of a horrible cruel god for this same problem to affect 8 devices all at once". I cant manage to get Verizon to do anything. They go back up around midnight, sometime a bit later, sometimes a bit earlier. Have 50/35 plan, around 5-7pm PST my DL speeds start slowing down, to under 1 Mbps at peak performance decrease.
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